Membership with CARH gives you access to a wide variety of seminars, classes and professional development opportunities – from e-training, Basic Apartment Management, professional designations, and much more.

Fair Housing Solutions Online Training Courses

Grace Hill Online Training
Basic Apartment Management Course
AN Express Publication
CARH's Guide to Speakers and Trainers

Fair Housing Solutions Online Training Courses
 
The newest online educational benefit for CARH members is from Fair Housing Solutions, LLC.  The E-Train Fair Housing 101 and 3560 online training courses are great supplemental or "pre" trainings before attending a live training event.  Course can also be taken as refresher courses or for employees who have previously attended live training.  The training focuses on the regulatory side of Fair Housing and 3560 regulations.  CARH members and member properties that have paid the annual Property Education and Training Fee will save $30 per person on the Fair Housing course and $95 per person on the 3560 course.  Or, you can save $115 on both courses if registering at the same time.  Visit www.FairHousingSolutions.com for additional information.

E-Train Fair Housing 101 Online Training
The E-Train Fair Housing Online Training course provides instruction on the federal fair housing laws covering private and federally funded housing.  The training provides an introduction into the requirements of federal fair housing laws and equips employees with the fair housing knowledge they need to manage properties. The E-Train Fair Housing 101 training is divided into six modules: Introduction to Fair Housing Laws The Protected Classes An Introduction to Fair Housing Accessibility Requirements An Introduction to Reasonable Accommodation/Modification Applicant Screening Housing Harassment

E-Train 3560 Online Training
The E-Train 3560 online training covers the 3560 regulations and handbook. This online training provides instruction on all aspects of the 3560 property management regulation and focuses on calculating assets and income, tenant eligibility, the 3560-8 Tenant Certification, occupancy issues, and grievances and terminations. The E-Train 3560 training covers Introduction to Affordable/Multi-Family Housing Occupancy; Tenant Eligibility and the Application Process; Tenant Selection, Certification and Verification; Grievances and Termination; and more!

Grace Hill Online Training

CARH is pleased to partner with Grace Hill, Inc., the multifamily housing industry’s leading provider of state-of-the-art online education, to provide high quality property management training for CARH members.  CARH members now have access to a variety of computer-based educational courses on this website.  Now training your team members is more convenient and affordable than ever!

Course Catalog
The following course titles are currently available online.  To learn more about the courses listed below, click on the “Enter Learning Center” button below.  Once you are in CARH’s Online Learning Center, you can read detailed descriptions about each course, preview a course demo, and purchase a CD or take the class online.  Some course titles, where indicated, are also available in Spanish and for Supervisors.

• Advanced Leasing: Secrets of Leasing Leaders
• Be the Leader Others Want to Follow
• Business Etiquette
• Communication and Motivation
• Conflict Resolution
• Conflict Resolution (Supervisor Version)
• Customer Service as a Competitive Advantage
• Customer Service as a Competitive Advantage (Spanish Version)
• Fair Housing
• Fair Housing (Spanish Version)
• Fair Housing II
• Generational Differences
• Help Wanted! How to Hire, Keep & Inspire Quality Team Members
• Internet Leasing 2.0
• Leadership: Profiles in Multifamily Housing
• Leasing for a Living
• Maintenance for Office Personnel
• Mold Awareness
• Preventing Sexual Harassment
• Preventing Sexual Harassment (Spanish Version)
• Preventing Sexual Harassment (Supervisor Version)
• Preventing Sexual Harassment (California Supervisor Version)
• Resident Retention for Today’s Savvy Customers
• Risk Management I: Associate Safety & Emergency Awareness
• Risk Management II: Risk, Liability & Crime Awareness
• Traffic Generation •
The Impact of Maintenance on Retention
• Time Management • Quick Quiz Series

All courses are offered on a pay-per-view plan and regularly cost $79-$99 per student, per course.  However, by entering CARH’s Promotional Code, CARH members will receive a $10 discount on each course!  CARH members must enter the Promotional Code in order to receive the CARH-member discount.  The CARH-member “Promotional Code” has been mailed to all CARH members.  If you don’t have it, please contact the CARH national office at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or 703-837-9001.  

Log in the members only area or enter the e-learning center below to learn more!

Basic Apartment Management (BAM) Course

CARH’s BAM Course will provide your on-site managers with the professional skills they need to manage a multimillion-dollar real estate investment efficiently and effectively.  The course covers a wide variety of topics to prepare managers for most any on-site situation.  Past students of this course have praised it for providing practical, useful information that has helped them gain a clearer understanding of their role on-site.  The course will also save you money through the important tips and techniques to lower maintenance and operating expenses. This 2-day program is taught by  Karen Crosta, a nationally-acclaimed trainer with over 20 years experience in the industry!  All attendees receive a 139-page course manual.  An examination is given at the end of the second day.  Passing the BAM course is a requirement in earning CARH’s Rural and Affordable Housing Professional (RAHP) designation.

Partial List of Topics Covered in CARH’s BAM Course:
• Financial & Fiduciary Responsibilities
• Leadership and Time Management
• Maintenance & Repair
• Site Safety & Security
• Administering the Site Office
• Resident Relations
• Evictions
• Emergency Procedures
• Fire Safety
• Community Resources
• Illegal Activity

AN Express Publication

Click here to learn more about the AN Express.

CARH's Guide to Speakers and Trainers

CARH’s recommended Speaker List is a valuable tool for meeting planning. Please click here to download the most recent copy. CARH continuously update this list to reflect member preferences and quality recommendations. CARH values your opinions and looks to continue to offer this list as a helpful up-to-date reference.  Please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  with your comments and suggestions.